Shipping & Returns

SHIPPING

United States:
FREE SHIPPING for purchases over $30 on all orders, or a flat rate of $5.

Rest of the world:
FREE SHIPPING for purchases over $50 on all orders, or a flat rate of $10.

Our lashes are shipped from our warehouses in either United States.

Items will be processed and shipped out 1-2 business day upon payment.

Orders received on weekends or statutory holidays will be proceeded and shipped the following 1-2 business days.

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TRACKING:

Upon receipt of payment, you will receive an email providing confirmation of your order. Please allow 1-2 business days for your order to be processed and shipped.

Tracking services
Once your package has been shipped, you will receive a second email providing confirmation of shipping together with the tracking number.

Please note once packages are given for delivery from our facility, it will be USPS responsibility and duty to handle the shipping. We will not be liable for incorrect addresses, delayed or lost packages from thereon.  You agree and accept that we are released from all liabilities in relation to incorrect addresses, delayed or lost packages.

Non-tracking services (International only)
Packages will be delivered by USPS. Upon request, we will provide our shipping receipt confirming proof of delivery on our end. Once packages are provided to the postal office, we will notify you with confirmation of delivery.

Please note once packages are given for delivery from our facility, it will be the appropriate postal office’s responsibility and duty to handle the shipping. We will not be liable for incorrect addresses, delayed or lost packages from thereon.  If using our non-tracking services, you agree and accept that we are released from all liabilities in relation to our non-tracking services.

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Approximate Delivery Time:

United States: 2-4 business days (via USPS First-Class Mail with delivery confirmation and tracking number)

International: 6-21 business days* (via Canada Post*)

*International shipping can sometimes can take up to 4 weeks due to delays and unforeseen reasons. Custom taxes or duties may be charged to the recipient of the package. The recipient will be responsible for any customs or import duties once the parcel reaches its destination country.

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Please note: We cannot guarantee delivery times as it is outside of our control. Please refer to your tracking number to track your package or contact the appropriate courier company. It is your responsibly to contact the courier agent for an update. If delivery is unsuccessful and is returned to us (including incorrect address purposes), we are not responsible or liable for future shipping costs. 

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Courier Phone Numbers and Websites:

USPS: Call +1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service. (www.usps.com)

REFUNDS AND EXCHANGES

Due to sanitary reasons, we do not accept refunds or exchanges. If in the rare event that the lashes are defected, please contact us by email, hello@tresslashes.com or phone, 713-766-4404.